Terms & conditions

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.


Upon contact with the owner for a booking at Mermaid Cove, Portreath; bookings are subject to the following terms and conditions:


  • A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
  • The deposit/full payment must be paid within 3 days of the booking being placed.
  • The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
  • The host does not allow the use of the property for "stag" or "hen" events.
  • Booking for all male or all female groups at the property will be at the hosts discretion and must be declared prior to booking. The host reserves the right to refuse any booking without reason.
  • The host will provide you with all invoices via email with dates for any payment due, as well as a copy of these terms and conditions.
  • Check-in is at 1500 on the first day of your booking, with check-out at 1000 on the last day of the booking.
  • The host will provide you with a confirmation text message on the day of arrival with all access information for the property.
  • A 50% deposit of the holiday cost is payable at the time of booking.
  • All bookings require an additional £75 cleaning fee.
  • A £150 refundable damage deposit is payable on top of the total booking fee.
  • Bookings made less than 30 days before your arrival date must be paid in full, plus the £150 refundable damage deposit.
  • The balance must be paid no later than 30 days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and you are liable to lose the total sum of the deposit paid.
  • The £150 refundable damage deposit will be returned within 7 days of check-out, once the property has been checked for nil damages.
  • We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
  • If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
  • If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
  • The maximum number of persons occupying the property must not exceed 6 persons. If you wish to invite additional visitors to visit you during your stay, please ask us first.
  • Please be advised that no extra overnight visitors are allowed to stay at the property.
  • Bookings cannot be accepted from persons under eighteen years of age.
  • The owner reserves the right to refuse a booking without giving any reason.
  • We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, emergency repairs or for inspection purposes.
  • You must not use the property except for the purpose of a holiday.
  • Vaping or smoking is not allowed in the property.
  • Vaping, smoking, or the use of any illegal substances anywhere inside the property will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
  • Pets
  • -We only allow 2 dogs maximum, no other kinds of pets.
    -Dogs must be booked in and the cost is £25 p/dog per stay.
    -Please don’t let dogs on the furniture or upstairs, especially sofas and beds.